Terms of Service

Tandex.dk is a sales channel for TANDEX A/S. When you purchase goods at www.tandex.dk, you are buying these goods from TANDEX A/S - CVR no.: 17611534.

Industrivej 4
3540 Lynge, Denmark
Email: tandex@tandex.dk
Phone: +45 4738 1001

Content

  • Ordering
  • Payment and Security
  • Delivery
  • Right of Withdrawal
  • Returns
  • Refunds
  • Complaints
  • Access to Complaints Board
  • Log Statistics

1. Ordering

At TANDEX A/S, you can order products through our webshop - www.tandex.dk.
If you have inquiries about products not listed on the site, feel free to contact us via email or phone.

Customer service opening hours:
Monday-Thursday: 8:30 AM - 4:00 PM
Friday: 8:30 AM - 3:00 PM

How to shop with us:

  • Find the products you want and add them to your shopping cart.
  • Choose your shipping method.
  • Enter your information and accept the terms and conditions.
  • Choose your payment method.
  • Check that all information is correct and complete your purchase.

2. Payment and Security

Payment can be made with the following cards:

  • Dankort
  • Danish Mastercards
  • Foreign Mastercards
  • VISA
  • VISA Electron
  • Maestro

All transactions are secured with SSL encryption.
The amount is only deducted when the goods are dispatched.

3. Delivery

Orders over 349 DKK are shipped free of charge within Denmark.

For other orders, the following delivery fees apply:

  • DAO Parcel Shop: 35 DKK (under 349 DKK)
  • Home Delivery: 69 DKK
  • EU/Nordic countries: 249 DKK
  • Greenland, Iceland, and the Faroe Islands: 299–449 DKK depending on the shipping method

4. Right of Withdrawal

You have a 14-day right of withdrawal from the date of receipt of the goods.
To cancel your purchase, please contact us via email at tandex@tandex.dk.

4.a Returns

Returns must be made within 14 days. The customer bears the return shipping costs.

4.b Refunds

If the entire order is returned, the full amount will be refunded within 14 days of receipt of the returned goods.

5. Complaints

A 24-month warranty is provided.
In case of defects or faults, please contact us as soon as possible.

6. Access to Complaints Board

If you wish to complain about your purchase, you can contact:
Center for Complaint Resolution
Nævnenes Hus, Toldboden 2, 8800 Viborg, Denmark
www.naevneneshus.dk

7. Log Statistics

TANDEX A/S uses log statistics to optimize the website and its functionality.

Personal Data Policy

We only record the necessary information to complete your order.
Personal data is stored for 5 years and is not shared with third parties.

Opdateret den 20 March 2025